dots bg

Microsoft Dynamics 365 Enterprise Consultant Program (Basic → Advanced → AI-Ready Consultant)

The Microsoft Dynamics 365 Enterprise Consultant Program is a professional training course designed to prepare learners for careers as functional or technical consultants in enterprise business solutions. The program transforms a learner from: Basic user → Functional consultant → Strategic AI-driven solution architect

Course Instructor: Admin

FREE

dots bg

Course Overview

Schedule of Classes

Course Curriculum

11 Subjects

Dynamics 365 Ecosystem

1. Introduction to Microsoft Dynamics 365

2. CRM vs ERP systems

3. Dynamics 365 product suite

4. Business applications architecture

5. Cloud architecture with Microsoft Azure

6. Licensing and environments

7. D365 interface and navigation

8. Business use cases across industries

Dataverse & Data Modeling

1. Introduction to Microsoft Data verse

2. Tables (Entities)

3. Columns & attributes

4. Relationships

5. Choice fields

6. Lookup fields

7. Calculated & rollup fields

8. Business rules

9. Data validation

10. Solution management basics

CRM Functional Modules

1. Sales module overview

2. Lead management

3. Opportunity lifecycle

4. Accounts & Contacts

5. Activity tracking

6. Quote → Order → Invoice lifecycle

7. Customer service module

8. Case management

9. SLA management

10. Customer lifecycle management

Customization & Configuration

1. Forms customization

2. Views customization

3. Model-driven apps

4. App designer

5. Business process flows

6. Dashboards

7. Charts

8. Command bar customization

9. Ribbon Workbench

10. UI optimization

Beyond Configuration: Extending Dynamics 365

1. Introduction to Dynamics development

2. Plugin development using C#

3. Custom workflow activities

4. JavaScript client scripting

5. Web resources

6. REST API integration

7. OData APIs

8. External system integrations

9. Custom UI extensions

10. Performance optimization

Security Architecture

1. Security roles

2. Business units

3. Teams

4. Field-level security

5. Record-level security

6. Hierarchical security

7. Access control

8. Compliance considerations

Enterprise Application Lifecycle Management (ALM)

1. ALM concepts for Dynamics 365

2. Development environments

3. Dev → Test → Production strategy

4. Solution packaging

5. Managed vs unmanaged solutions

6. Version control

7. Source control with Git

8. CI/CD pipelines

9. Automated deployments

10. DevOps integration

AI-Driven Business Applications

1. Introduction to AI in business applications

2. Microsoft Copilot

3. Copilot in Dynamics 365

4. Intelligent automation

5. AI Builder

6. AI models for business processes

7. Document processing AI

8. Prediction models

9. AI-driven workflows

10. AI-powered customer service

Performance & Optimization

Capstone Industry Projects

Career & Interview Preparation

Course Instructor

tutor image

Admin

371 Courses   •   1565 Students